Better for Everyone offers help desks, telesales, telemarketing, data cleanse, appointment making, lead generation, surveys and order processing    
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A call centre in the UK…

A call centre is typically an office facility manned by headset-wearing operators, using computers, and client databases to handle large volumes of incoming and / or outgoing telephone calls with customers for customer service, product, sales or marketing purposes. Where other customer demands, for example, letters, faxes, or e-mails are also dealt with, such an operation may also sometimes be known as a contact centre.

From major corporates, public bodies, and charities through to SMEs, many businesses use call centres to interact with their customers. Sometimes these call centres are managed in house, but often they are outsourced to experts in the delivery of call centre services, both across the UK and around the globe.

Better for Everyone is such an outsourced call centre, based in the North of England. However, at Better for Everyone, we take a dim view of the traditional call centre approach that has earned the industry its awful sweatshop image and reputation for terrible customer service.

We have company values of integrity, intelligence & initiative – and live them in all that we do. For example, we trust and empower our staff to take the time to do things right for the customer first time, every time. We don’t follow scripts, we engage people in a dialogue, listening and responding to what they say. Similarly, we don’t rush or pressure customers into giving the responses we want: we tell the truth, giving customers the information they want to make informed decisions.

This approach delivers much better and sustainable results for all our clients, and indeed, many of them are happy to recommend us. To see case studies and testimonials, click here

To learn more about what we do and how we work…

A general term for the services we provide is telemarketing or telesales

We offer lead generation and appointment making services as well as data cleanse and telephone surveys

How our call centre is designed and managed is called systems thinking or lean service

 

 

1 FebBetter for Everyone appointed to undertake annual review of Bradford Council’s Links2 project for 4th consecutive year

8 FebScottish business support provider Falkirk for Business selects Better for Everyone for data cleanse campaign





Find out how we achieve outstanding results, thanks to our core values of integrity, intelligence & initiative.